Privacy Policy

1. Who we are

T&B Fresh Farm Co., Ltd. is the data controller responsible for your personal data. You can reach us at:

• Address: Km22, Ham Thuan Nam, Binh Thuan, Vietnam
• Email: contact@tbfreshfarm.com
• Phone: +84 906 200 192

2. Personal data we collect

When you submit our contact form or reach out to us directly, we may collect:

• Full name
• Email address
• Phone number
• Company name and country
• The content of your message or request
• Basic technical data such as IP address and browser type, collected automatically for security and to keep the site working

3. How we use your data

We use your personal data only for legitimate business purposes:

• To respond to your enquiry and provide quotes, samples or product information
• To manage and fulfil orders and our business relationship with you
• To improve our website and services
• To comply with legal, tax and export obligations

4. Legal basis for processing

Depending on the situation, we rely on your consent (which you give when submitting the form), the performance of a contract or steps taken at your request, our legitimate interest in operating and growing our business, and compliance with legal obligations.

5. Sharing your data

We do not sell your personal data. We may share it only with:

• Trusted service providers who help us operate the site and process form submissions (for example, our form and email provider, Google), under confidentiality obligations
• Logistics, shipping and payment partners where needed to fulfil an order
• Government or regulatory authorities when required by law

6. International data transfers

Because we serve buyers worldwide and use international service providers, your data may be processed on servers outside Vietnam. Where we transfer data across borders, we take reasonable steps to ensure it remains protected in line with applicable law.

7. Data retention

We keep your personal data only for as long as necessary to handle your enquiry, maintain our business relationship and meet legal or accounting requirements. When it is no longer needed, we securely delete or anonymise it.

8. Data security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is completely secure.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct or update inaccurate data
• Ask us to delete your data or restrict its processing
• Object to processing or withdraw your consent at any time
• Lodge a complaint with the competent data protection authority

10. Cookies & analytics

Our website uses only essential cookies needed for it to function and to remember your language preference. To understand how the site is used, we also collect basic, aggregated analytics: the pages you view, the site that referred you, your approximate location (country and city derived from your IP address) and your device, operating system and browser. This is tied to a random first-party identifier stored in your browser, not to your name, and kept in a private spreadsheet for our own use. We do not use advertising or cross-site tracking cookies. You can clear this identifier at any time through your browser settings.

11. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 16.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its updated date.

13. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at contact@tbfreshfarm.com or +84 906 200 192.